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SHIPPING
Most items typically ship within 1-3 business days, you'll receive an email with tracking information as soon as that happens! You can usually expect delivery within 6-10 business days, after you place your order, depending on destination. LEARN MORE
RETURNS
We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Craft Tech Machines (all brands) require a $25 restocking fee if returned by the customer. For policy exclusions, including electronics, please review our RETURN POLICY.
Rated 2 out of
5 by
Cindy from
product fine but reliability of staff not so muchI ordered 2 Medium Green and received 2 Large Green
Now I have to find a store that has green Mediums so I can exchange.
Date published: 2024-02-23
Rated 1 out of
5 by
Died from
Wrong shirtSent wrong shirt
Date published: 2024-02-04
Rated 1 out of
5 by
Karen Y from
Wish this could be a ZERO review.I ordered on 12/2 and just received 2 gray SWEATSHIRTS instead of the gray T-shirts I had ordered. Other items in the order have still not been received. I will NEVER order from Joann.com again. Customer Service is non-existent. Bah humbug Joann.com.
Date published: 2023-12-19
Rated 1 out of
5 by
Angry Customer from
Horrible Shipping!!!!!I ordered 5 identical shirts, just different sizes. I have only received 1. The other 4 are still processing, they won't answer calls and tell you to email. I have emailed them, but no response. They will not have to ever worry about me ordering online from them again!
Date published: 2023-12-12
Rated 1 out of
5 by
Kathy from
on line ordersOrdered 2 tshirts Nov 19th and they are still processing this. It must take quite a bit to find 2 tshirts and put them in a bag. Since they have not shipped they told me they cannot cancel this. I lost income for orders I had because I have not received nor do they know when I'll receive them. Very poor customer service
Date published: 2023-12-11
Rated 1 out of
5 by
DarleneW from
Horrible shippingI ordered 4 of these shirts and they only sent 1! I reached out to them, waiting for an answer
Date published: 2023-10-30
Rated 4 out of
5 by
craftypetmomma from
Good quality tshirtAlways happy with Guildan shirts. They are well made and shrinking is not a problem.
Date published: 2023-03-08
Rated 5 out of
5 by
Peachie12 from
Great ShirtI've bought several of these shirts in different colors. They are made of thick fabric and are warm, which is great in the winter. Very durable.