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SHIPPING
Most items typically ship within 1-3 business days, you'll receive an email with tracking information as soon as that happens! You can usually expect delivery within 6-10 business days, after you place your order, depending on destination. LEARN MORE
RETURNS
We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Craft Tech Machines (all brands) require a $25 restocking fee if returned by the customer. For policy exclusions, including electronics, please review our RETURN POLICY.
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Buyer Beware: Manufacturer Includes Damaged Cord on Their SpoolsI bought a 400ft 4mm spool and a 750ft 2mm spool to use for wall hangings. Both spools included frayed sections, 1 about 40% into the spool on the 4mm spool and 7 scattered over a few hundred feet in the 2mm spool. They add unpredictably to your footage yield.